Passengers taking IndiGo flights faced long queues across airports in the country on Monday, 4 November, after the airline's server collapsed and disrupted services.
In a statement, IndiGo said, “Our systems have been down across the network since morning. As a result, we are expecting our operations to be impacted across the airports. All efforts are being made to resolve the issue at the earliest.”
The cause for the service disruption has not been revealed by the airline.
The largest carrier by fleet size and market share, IndiGo said it was proactively informing passengers about the situation, according to IANS.
‘Indigo Staff Clueless About the Issue’
The stranded passengers took to Twitter to complain about the delays at Indigo counters at various airports. Several passengers alleged that there was no staff onsite to provide any assistance.
The airline offers close to 1,500 daily flights and connects 60 domestic destinations and 23 international destinations. It has a fleet of around 245 aircraft, according to IANS.
However, the airline's troubles have been mounting over the last few days. The aviation regulator Directorate General of Civil Aviation (DGCA) last week asked IndiGo to replace all its faulty engines powering the planes in the wake of frequent glitches reported in its Pratt & Whitney engines.
Failing to comply with the DGCA order, the low-cost carrier faces the risk of its aircraft being grounded.
(With inputs from IANS.)
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