Finance Minister Nirmala Sitharaman on Tuesday, 22 June, expressed her “deep concern” on various issues being faced by the stakeholders in the new Income Tax e-filing portal developed by Infosys, which was expected to provide a seamless experience to taxpayers.
On Tuesday, the Finance Ministry had organised a meeting to review the glitches and issues related to the new I-T e-filing portal. The new portal has been facing issues ever since its launch on 7 June.
At the meeting, the finance minister exhorted Infosys to work on the tax portal to make it “more humane and user-friendly”, a press release said.
According to the statement, FM Sitharaman asked Infosys to address all issues without further loss of time, improve their services, and redress grievances on priority as it was impacting taxpayers adversely.
The finance minister concluded her remarks by appreciating the taxpayers who have kept up with the timelines of compliances despite the COVID-19 pandemic and added that the government is “responsive to their problems and is proactively committed to enhance taxpayer service and experience”.
The team from Infosys took note of the issues highlighted by the stakeholders and added that the company has been working to fix the technical issues noticed in the functioning of the portal.
According to them, issues such as e-proceedings, Form 15CA/15CB, TDS statements, DSC, viewing of past ITRs etc. are expected to be resolved in about a week.
The meeting was chaired by Finance Minister Sitharaman and was attended by Minister of State for Finance Anurag Thakur, Revenue Secretary Tarun Bajaj, and CBDT Chairman Jagannath Mohapatra among others.
Infosys was represented by its MD & CEO, Salil Parekh, and COO, Pravin Rao, and other members of their team. The meeting was also attended by 10 tax professionals from across the country, including representatives of ICAI and All India Federation of Tax Practitioners (AIFTP).
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