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The Spain-Portugal Blackout Is a Warning India Can't Afford to Ignore

The extent to which we digitise government systems has to be critically reassessed, writes Sharique Hassan Manazir.

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The other day, I was sitting in a roundtable discussion. The focus was on inclusive digital services, and I got the sense that many participants were confused about the difference between a citizen-centric and a customer-centric approach.

But that's a topic for another day.

What put me off was someone, apparently from a private bank, proudly announcing: “We are doing UPI and we are so advanced digitally. Why is the West not digitising every public service?” It felt like a random WhatsApp chatroom take. Disturbingly, he’s not the only one.

At a much larger level, South Asia seems to have turned a blind eye to the all-out digitisation of everything, without pausing to consider its often hidden financial cost, climate cost, socio-political cost, and, most worryingly, the cost to national security.
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