All We Know About The Mid-Air Clash Between An IndiGo Crew And A Rude Passenger

The CEO of Jet Airways also shared the viral clip, along with his two cents on the incident.

All We Know About The Viral Indigo Crew Clash With An Unruly Passenger

(Photo Courtesy: Twitter; Altered by The Quint)

IndiGo Airlines is making headlines, in light of a recent viral video showing an altercation between an unruly passenger and a flight attendant. Posted on 21 December, the clip has since garnered 11.9K likes and 1,846 retweets.

But, what exactly happened? Upon receiving the standard airline meal, a passenger - travelling to Delhi from Istanbul - caused a ruckus over his disappointment with the meal provided to him. His insulting behavior caused one of the crew members to break down into tears. That's when the attendant in the video, a crew lead, intervened.

The clip shows the air hostess being assertive throughout, defending her crewmates until the passenger calls her a 'servant'. Tensions rise as the flight attendant can be heard screaming, "I'm an employee, I'm not your servant."

What did the airlines say? As the clip grabbed several eyeballs and made headlines, IndiGo Airlines also issued a statement.

We are aware of the incident that took place on flight 6E 12 from Istanbul to Delhi on December 16, 2022. The issue was related to meals chosen by certain passengers traveling via a codeshare connection. IndiGo is cognizant of the needs of its customers and it is our constant endeavour to provide a courteous and hassle-free experience to our customers. We are looking into the incident and would like to assure that customers' comfort has always been our top priority.

INDIGO AIRLINES

Now what? The Directorate General of Civil Aviation (DGCA) has launched an investigation. Speaking to the Mint, a senior DGCA official commented, "We are looking into this".

How did netizens react? In no time, Twitter was flooded with support for the cabin crew. The CEO of Jet Airways, Sanjiv Kapoor, also shared the clip with his two cents.

Check here:

Netizens were largely empathetic towards the cabin crew. Many shared their own accounts of unruly passengers and the entitlement with which they treat flight attendants. A Twitter user wrote, "Good for her for taking a stand and snapping at an obnoxious, entitled passenger."

Here's what others have to say:

Where do aviation laws fit in? Incidents like these are frequent in the Indian aviation sector. Under the updated Aircraft Rules 1937, the Indian aviation law allows for a passenger to be marked as 'unruly' if they fail to abide by aviation guidelines or obstruct the decorum.

Unruly behavior also includes abusive or threatening conduct towards crew members and/or passengers, whether it is verbal or physical in nature.

Similarly, passengers have also been given the provisions to complain about an unruly cabin or flight crew member. They can approach the DGCA aviation regulator or issue a complaint through the Air Sewa app. Regulators also take Suo moto cognizance of complaints on social media platforms.