The government has asked airlines to rollback Rs 3,000 cancellation fee, reported The Times of India. The report said that according to the government, Rs 3,000 is too high a cancellation fee to be charged by a few domestic airlines and should be rolled back. The government is soon going to ask the airlines to reduce the cancellation fee to a reasonable amount.
Sinha ordered a fee review after the recent hike in cancellation charges brought to effect by a few airlines. TOI reported travel experts are of the idea that people might be hesitant to buy tickets early to purchase them at a low price because of the exorbitant charges.
The report also pointed out other things such as check-in baggage fee on domestic flight, for which the airlines have been increasing charges. According to the report, Sinha is also planning a "passenger bill of rights" (PBOR) to specify the rights and duties of flyers. Sinha told TOI that the document will be "robust and balanced to protect consumer rights."
The report says the bill of right could also come up with a compensation for consumer if there is a deficiency in service by the airlines.
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