ADVERTISEMENTREMOVE AD

Passenger Dragged Off United Flight, Airline CEO Stands By Action 

After people boarded the flight, they were told that 4 volunteers were needed to give up seats for United employees.

Updated
World
2 min read
story-hero-img
i
Aa
Aa
Small
Aa
Medium
Aa
Large
Hindi Female

A day after shocking video clips emerged of a male passenger being dragged from a United Airlines flight at Chicago’s O'Hare International Airport by three security personnel, as the airline said it was overbooked, the company’s CEO defended the action.

United CEO Oscar Munoz shot off a letter to his employees but did not apologise for the way the passenger was handled. He claimed that the airline employees followed “standard procedure” while dealing with the situation and that the passenger was being “disruptive and belligerent”. Munoz also wrote that he “emphatically” stands behind his employees.

The video posted online shows the guards grabbing the screaming man from a window seat and pulling him across the armrest, before dragging him down the aisle by his arms as he bleeds from his mouth.

The Chicago Department of Aviation said that one of the officers who did not follow protocol has been placed on leave pending a review for actions not condoned by the department.

ADVERTISEMENTREMOVE AD

United CEO’s Letter to Employees

0

Passenger Audra D Bridges, of Louisville, told The (Louisville) Courier-Journal that after the passengers had boarded the flight to Louisville, Kentucky, they were told that four volunteers were needed to give up their seats for standby United employees, who needed to be in Louisville on Monday for a flight. She said they were told the flight wouldn’t depart until the employees were seated.

United spokesman Charlie Hobart said airline employees named four customers who had to leave the plane, and that three of them did so. He said law enforcement was called when the fourth person refused to get off the plane.

We followed the right procedures. That plane had to depart. We wanted to get our customers to their destinations, and when one gentleman refused to get off the aircraft, we had to call the Chicago Police Department.
Charlie Hobart
ADVERTISEMENTREMOVE AD

Bridges said passengers were told a computer selected four people to leave the flight. One couple was selected who left the plane before the man was confronted.

“Everyone was shocked and appalled,” Bridges said. “There were several children on the flight as well who were very upset.”

The use of force on a passenger in such a manner is not common. A flight attendant tweeted saying:

After people boarded the flight, they were told that 4 volunteers were needed to give up seats for United employees.
(Photo Courtesy: Twitter/Heather Poole)

Hobart said he didn't know how the airline compensated the passengers who were forced to deplane. Bridges said the airline offered $800 and a hotel stay.

(With inputs from AP and Reuters.)

Join The Quint on WhatsApp. Type “JOIN” and send to 9910181818.

(At The Quint, we are answerable only to our audience. Play an active role in shaping our journalism by becoming a member. Because the truth is worth it.)

Read Latest News and Breaking News at The Quint, browse for more from news and world

Topics:  Video   United Airlines 

Published: 
Speaking truth to power requires allies like you.
Become a Member
3 months
12 months
12 months
Check Member Benefits
Read More
×
×