Want to Get a 5-Star Rating From Your Cabbie? Here Are Some Hacks

Camera: Abhishek Ranjan, Anubhav Gupta

Editor: Ashish Maccune

Is your low rating on cab service apps bothering you? Are your cabbies cancelling on you because of your low ratings? Just like we rate the drivers for every cab ride we take, the cabbies do the same. In their case, they rate us, the passengers.

In this episode of ‘Cab Mein Charcha,’ cabbies give us the hack to always get 5-star rating from them.

Never Ask a Cabbie to Come in a Narrow Lane

There are many customers who want cabs to come to their doorstep, no matter how small the road in front of their house is.

Naeemuddin, cab driver

First things first, never call a cabbie where it’s almost impossible to drive a car. There’s not only the potential risk of scratches and dents to the car, it will also save you and the cabbie a lot of time. Walk a little, it’s also good for your health too.

Few Nice Words Always Help

At times, customers misbehave with us; they even swear at us.

Narender, cab driver

You can’t get away with talking rudely to someone and still get a 5-star rating. These cabbies are trained to behave nicely with customers, but as customers it’s also imperative on our part to behave politely. Respect is always a two-way street, you get what you give.

The Pooling Etiquette

During carpools, people fight with me to cancel the other pickup because they are getting late.

Niwas, driver

Pooling means you are sharing a cab with other riders. You pay much lesser than booking a single cab for yourself, so you cannot expect exclusive service either.

One must have the patience to wait for pickups and drops in between your trip. That’s why it is cheap.

Have the Money in Your Wallet for Cash Trips

I had a customer yesterday who booked a cash trip but didn’t have the money to pay. I made the customer recharge my phone online to pay for the trip.

Manish

When you book a cab, it asks you for the payment mode. Don’t ignore it. Select the right option – cash, credit card, payment wallet. It helps no one if at the end of the cash ride you realise you have no money to pay for the ride. Avoid the arguments and heartburn, just fill up your wallet.

Don’t Mess With the Pick-up Location

People book the cab from New Delhi, but they will call us to Connaught Place for pick-up.

Anil, cab driver

With GPS around, you have to be incredibly stupid to get confused about your location. It helps us pinpoint our exact location, more so if you have your smartphone. So, please make it a habit to check your location when you book a cab. And once you lock a location, be patient to wait for the cab at the marked location.