Uber riders in India can finally speak to a person via its latest helpline feature, which will be available on the app. The global cab aggregator company has relied on text-based messaging helpline option till date but that hasn’t worked with users in the country.
To fix this issue, Uber is offering a 24/7 helpline number, which will be active once the rider begins his journey in the cab. As Uber pointed out, this feature is in addition to the in-app SOS button already available in the safety toolkit which allows riders to connect to law enforcement authorities in case of an emergency.
The helpline number is more like a customer care service, which can be used to solve issues like problem with the driver, or fare issues.
It’s interesting that after all these years, Uber eventually decided that a call centre number is a must-have in India, which is claimed to be one of its important market. The 24x7 safety helpline support is not a replacement for 100 but a helpful way for riders and drivers to get urgent support, the company said in a statement.
So, don’t expect to hear from the cops by dialing this helpline number. The feature has been embedded into the app, which can be accessed by clicking on the Shield icon, which appears once you start the journey.
How to Call Helpline Number on Uber App
- Open the Uber, select your destination and book the cab
- Tap the shield icon, visible during the trip
- In the safety toolkit section, click on Uber Safety line
- Swipe right to call the helpline centre and share your concern
At the tap of a button, riders can immediately connect with Uber's response team in English and Hindi where trained representatives of the "Safety Incident Response Team" will be available 24x7. When a rider calls this helpline, Uber said it will aim to resolve all issues seamlessly and quickly, the company said in its statement.
So, what’s the reason behind this move from Uber, weren’t they satisfied with the in-app message support for the consumer or did the rider themselves ask for the calling support as well.
As we grow, with millions of trips taken every day across multiple cities, we wanted to streamline on-trip rider feedback to make resolution quick and efficient.Uber India statement
Either way, let’s hope Uber is finally able to address concerns of users on-the-go without having riders tweet about it, to get its attention.
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