Ratings have become the fulcrum of our digital existence these days. Be it Uber, or other service apps like Urban Clap, everyone wants high ratings to make a good impression.
But Uber is looking to put the onus back on its riders, asking them not to behave during their journey on of their cab, because doing so can have major consequences on their time with the platform.
The company said that starting Wednesday, riders with a rating from drivers that's significantly below average could lose their ability to ride. Basically, if riders misbehave repeatedly while getting a ride from Uber, they’ll get booted off the app and the cab as well.
However, before that happens they'll get tips on how to improve ratings by being polite, not leaving trash in vehicles and not asking the driver to violate the speed limit. Uber says they'll get several chances to improve their rating before getting the boot.
Uber already expects drivers to meet a minimum rating that varies by city. It expects only a small number of people to lose the ability to ride.
It's all part of Uber simplifying is behavior guidelines, which came out in 2016.
"By educating customers and partners about the Community Guidelines, asking them to confirm they understand, and holding everyone accountable, we can help ensure Uber is welcoming and safe for all," Kate Parker, head of safety brand and initiatives, said in a statement.
Starting with the U.S. and Canada, riders will see a summary of the guidelines and be asked to confirm that they understand them.
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