Google will shut its Hangouts service for consumers by 2020, 9to5Google has reported, citing sources aware of the product's road map.
Hangouts was launched as a replacement for Gchat in 2013 by the tech titan, but has been losing features in recent years as the company has stopped updating the app and taken away SMS messaging.
However, Hangouts still is a prominent chat option in Gmail on the web and the app also exists on the Google Play Store, even though most users would prefer other apps like WhatsApp, Messenger to do video and voice chats.
Google Hangouts is a communication platform developed by the company which includes messaging, video chat, SMS and Voice over Internet Protocol (VOIP) features.
"Last spring Google announced its pivot for the Hangouts brand to enterprise use cases with Hangouts Chat and Hangouts Meet, so the writing has been on the wall for quite some time regarding the Hangouts consumer app's demise," 9to5Google reported late on Friday.
Many reviews reportedly say that the Hangouts app is showing signs of age, bugs as well as performance issues.
"As mentioned, Hangouts as a brand will live on with G Suite's Hangouts Chat and Hangouts Meet, the former intended to be a team communication app comparable to Slack, and the latter a video meetings platform," the report added.
Google has found it hard with social networking platforms after Orkut, which is why nobody cried when the search giant announced that it is closing down Google Plus.
However, the reason for that turns our attention to user privacy concerns, with a massive data breach reported, with over millions likely to have been affected.
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