A recent visit to an RTO (regional transport office) in Ghaziabad was nothing short of a nightmare. Files would not move without the help of touts. While ordinary residents like me had to wait for hours in a queue for their turn to give biometric details like fingerprints and photographs, a side counter was always available for some VIPs or influential touts. After endless paperwork, followed by two rounds of the office and shelling out a few thousand rupees, I did manage to get the licence. But the whole experience was traumatic, to say the least.
However, getting myself enrolled for unique identification number called Aadhaar was a different experience altogether. One visit, minimal paperwork, few minutes at the counter was all that it took to get the entire thing done. The executive overseeing the operation was polite and cooperative making me suspicious whether I had reached the right centre or not. The suspicion stayed till I checked my enrollment details at the Unique Identification Authority of India (UIDAI) website.

