“Sit in the Loo” Emirates Airlines Tells Siblings With Nut Allergy

When they told the staff about their allergy, they suggested the siblings move to the loo to be “comfortable”.

Published
World
2 min read
File image of an Emirates flight. 
i

Two Indian-origin siblings, with a severe nut allergy, were allegedly told by Emirates cabin crew to 'sit in the loo' while cashews were being served on the flight, media reports said.

Shannen Sahota, 24, and Sundeep Sahota, 33, say they warned the airline three times about their allergies and were shocked when the fried nuts were served 40 minutes into the flight, leaving them "panic stricken", Daily Express reported.

Shannen and Sundeep had departed England's Birmingham Airport en route to Dubai and Singapore to celebrate their parents' 60th birthday in a trip that cost more than 5,000 pounds, the report said.

The siblings claim they told the Emirates staff on multiple occasions of the severity of the condition when booking, checking-in and upon boarding the flight from Birmingham Airport.

However, when flight menus were passed around, the pair were panicked to discover the chicken biryani contained fried cashew nuts, it said.

After realising that they could be exposed to nuts, they claim that one staff member told them they might feel more comfortable if they moved into a toilet with cushions and pillows, the report added.

They refused to move into the toilets after a staff member suggested it and spent the next seven hours sitting at the back of the plane with blankets covering their heads and nostrils.

We felt so degraded and embarrassed. It was horrible and it was meant to be a happy occasion but the start of our holiday was ruined. 
Shannen, an analyst from Wolverhampton

"We were stunned when a supervisor told us 'one way round it' was for us to spend the flight in the cabin loo," she added. She said sitting at the back of the plane was "uncomfortable, embarrassing and demeaning".

Sundeep, a contracts manager, said Emirate ignored all the information they had given them. The airline, however, claims the booking records do not reflect any mention of an allergy and it can never guarantee nut-free flights.

We’ve looked into Ms Sahota’s booking and our records do not reflect any mention of a nut allergy. All passengers who alert us of a nut allergy prior to travel are informed of our policy and it is also outlined on our website here.
Emirates, in a statement 

(The Quint is available on Telegram. For handpicked stories every day, subscribe to us on Telegram)

Stay Updated

Subscribe To Our Daily Newsletter And Get News Delivered Straight To Your Inbox.

Join over 120,000 subscribers!