British Airways Plans to Fly All Long-Haul Services From Sunday

British Airways to fly all long haul flights from Sunday after cancelling all flights due to IT failure on 27 May. 

2 min read
The delays have left passengers stranded across Europe (Photo Courtesy Wikimedia Commons)

British Airways plans to fly all long-haul services from Heathrow on Sunday, but due to overcrowding passengers will not be admitted to the airport terminal until 90 minutes before their flight, chief executive Alex Cruz said.

In a video statement posted on Twitter, Cruz said due to the knock-on impact of disruptions on Saturday caused by a global computer system failure, there would be delays and some short haul flights would be cancelled from Heathrow. He also asked passengers not to turn up to Heathrow too early.

Because of the numbers of people here customers are not being admitted into Terminal 5 until 90 minutes before their flight’s scheduled departure.

British Airways had cancelled all flights from London's Heathrow and Gatwick until 1700 GMT (9:30 pm IST) because of an IT failure, on Saturday. The airline had clarified that there is no evidence to suggest that the failure was caused by a cyber attack.

The British General Trade union (GMB) suggested that the failure could have been avoided had the airline not outsourced its IT work to India.

Mick Rix, GMB's national officer for aviation said:

This could have all been avoided... BA in 2016 made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India... many viewed the company’s actions as just plain greedy.

The airline issued an apology to all its passengers on Twitter.

The crash of British Airways computer systems worldwide led to huge queues at Britain's airports.

BA is the latest airline to be hit by computer problems. Last month Germany's Lufthansa and Air France suffered a global system outage which prevented them from boarding passengers.

Many passengers have taken to social media to criticise the airline’s response to the crisis, citing a lack of care afforded to stranded passengers.

(With inputs from Reuters.)

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