Starting Monday, 1 October, Delhi will become the first state in the country where all regional transport offices (RTOs) will completely shift application services online.
State transport minister Kailash Gahlot told Hindustan Times: “From 1 October, all the 13 licensing offices of Delhi will be declared as ‘e-RTOs’. This means applications for about 11 transport related services – like obtaining a learner’s or permanent driving licence or getting a registration certificate – will have to be applied for on the website of the transport department. No paper or manual applications will be accepted.”
The Delhi government’s aim behind this shift online, is to prevent corruption in the RTOs, since now only electronic transactions would take place instead of cash deposits.
The move comes after about 42 driving licences were reportedly illegally issued from a single RTO in a week’s time, the newspaper reported. It also said that the applications, which had been submitted manually, were missing from the department’s files.
What if I Can’t Pay the Fees Online?
For those who can’t pay their fees online or are unable to fill up a registration form, provisions have been made where the applicants can just call 1076 and a facilitator can visit their house to provide them with forms to fill and to collect documents and the fees.
“We have also opened help desks at RTO across the city to help those who are unable to apply on their own. The officials at these helpdesks will fill forms and perform online transactions.”Varsha Joshi, state transport commissioner told Hindustan Times
What’s the Process for Getting a Driving License?
In order to get a driving licence online, applicants have to select appointments for giving their biometrics and to give their driving tests, from a list of two-hourly slots.
However, the report adds, for registration-related work, an applicant can do a walk-in after filling all the relevant forms online, the report adds.
Through this new system, an applicant can track the status of his or her report, online. An SMS will also be sent to the applicants at all stages of their licenses being processed.
As a pilot, the Delhi government had introduced this e-RTO concept in two licensing offices at Vasant Vihar and Janakpuri.
(With inputs from Hindustan Times)
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