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My Report Impact: ‘Zoomcar Refunded My Money After 2 Months’

After I reported my story to The Quint, Zoomcar informed me that they have initiated the refund process.

Published
My Report
2 min read

Video Producer: Saradha Natarajan
Video Editor: Prashant Chauhan

After trying to reach Zoomcar India for more than two months to get my refund on the two bookings I made in Mumbai, they have finally credited the deposit I made in November 2020.

Three days after I reported my problem to The Quint, Zoomcar contacted me and processed immediately my request and refunded the amount of Rs. 7,515. On 14 January, a representative of the company called and said that the refund amount had been initiated and it would soon be credited into my account.

Mail sent by Zoomcar India for refund process.
Mail sent by Zoomcar India for refund process.
(Photo Courtesy: Tohid Sheikh)
“Earlier, when I had sent emails, no one from the Zoomcar team had responded to them.”
Deposit amount credit by Zoomcar on 14 January 2021.
Deposit amount credit by Zoomcar on 14 January 2021.
(Photo Courtesy: Tohid Shaikh)
“I want to thank The Quint, as I had raised this issue through their My Report section. If not for the media coverage, it would have been difficult to get the refund amount back from Zoomcar.”

I really appreciate The Quint’s efforts for taking this issue seriously and publishing my story. This will alert many people in future who want to use Zoomcar India’s services.

I also hope that other customers will receive their refunds soon and their problem with the company will be resolved.

On 12 January, when The Quint reached out to the company’s PR, the official stated that the organisation was not interested in responding to queries related to refunds to the customer.

(As told to Saradha Natarajan.)

(All ‘My Report' branded stories are submitted by citizen journalists to The Quint. Though The Quint inquires into the claims/allegations from all parties before publishing, the report and the views expressed above are the citizen journalist's own. The Quint neither endorses, nor is responsible for the same.)

(The Quint is available on Telegram. For handpicked stories every day, subscribe to us on Telegram)

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