Swiggy Apologises After Post of Bloody Band-Aid in Food Goes Viral
A Chennai-based Swiggy user, Balamurugan Deenadayalan, was in for a shock after he found a used, blood-stained band-aid in the food he’d ordered from a local restaurant via Swiggy on Sunday, 10 February.
Taking to Facebook to air his grievances, Deenadayalan called the incident “disgusting” and said that he wanted to sue both the restaurant and Swiggy, for partnering with an establishment that doesn’t practice general hygiene.
“Found blood-stained band-aid in Chicken Schezwan Chop suey ordered through Swiggy, disgusting! 😢 Half eaten and then noticed the stained band-aid! 😖 Contacted restaurant and they aren’t sensitive and offering replacement for the food! Who again wants to eat such contaminated food! Tried to contact Swiggy, no option to call them directly through app for already-delivered food and only option is to chat but they aren’t responding either! Want to badly sue both restaurant and Swiggy too for partnering with restaurant which doesn’t practice general hygienic method like using hand glove or not allowing any kitchen staff with injured fingers/hands in the kitchen!”Balamurugan Deendayalan on Facebook
With several other customers chiming in about the food delivery service’s poor service, Swiggy issued an apology to Deenadayalan, saying it had suspended the outlet “pending further investigation by an external agency”.
An angry Deenadayalan later called out Swiggy again on Monday for continuing to allow customers to place online orders with Swiggy, one day after Deenadayalan was served “contaminated” food.
“#ShameOnYouSwiggy I could still see that you are taking online order for the same restaurant today which served me contaminated food yesterday. How could you start taking/delivering food from this restaurant even before you complete investigation, re-audit the restaurant through your vendor Equinox?! It really makes me worry if Swiggy doesn’t bother about consumers health and only interested in revenue! Swiggy your team needs to be sensitised on how to handle quality issues and complaints..This is a very serious concern! #SwiggybeSensitive“Balamurugan Deenadayalan
Deenadayalan further took to Swiggy’s page on Facebook to clarify that he would not be pursuing the case for compensation, thanks to the sincerity of the restaurant owner in admitting to the failure in SOP.
“I did not ask for any compensation as I was satisfied with the kind of sincerity with which the restaurant owner investigated the issue, took corrective measure and informed me in detailed about the whole incident and provided unconditional apology,” he wrote on Facebook.
In a statement to The Quint, Swiggy said regarding the matter:
“We understand that consumers trust Swiggy with their health and safety, and are committed to working with restaurants to ensure that only hygienic and quality food is delivered to them. We deeply regret the issue faced by one of our users and apologise for the angst it has caused. This is certainly not the level of service we intend to promote. While the restaurant has acknowledged a lapse at its end, based on the complaint, we have suspended not only this specific outlet but also the other outlets under this franchise, pending further investigation by an external agency. Swiggy conducts stringent third-party hygiene audits across our restaurant partner network- regularly, and is invested in working with them to ensure a safe and delightful food experience for our consumers.”Swiggy’s statement
Meanwhile, several other users expressed their shock and disgust, narrating their own unsavoury experiences with Swiggy.