Zomato Row: Delivery Boy ‘Out’, Tamper-Proof Packages ‘In’

Zomato fired a delivery executive after a video of him eating packaged food went viral on social media.

Zomato fires delivery executive who consumed food from packed food container. 

(Photo: The Quint)

Video Editor: Mohd Ibrahim
Translations: Fabeha Sayed & Hera Khan

Online food delivery company Zomato fired a delivery executive after a video of him eating from packaged food containers went viral on social media. Ever since then, people have been looking at the incident critically.

The company tweeted:

Zomato also posted an article reiterating that it maintains a “zero tolerance policy for tampering of food.”

An article posted by Zomato on their blog.

What Delivery Executives Have to Say

The Quint spoke to many delivery executives, while some of them held the delivery executive guilty and appreciated the company’s decision, others questioned the company’s standards.

This is very shameful. If someone indulges in such behaviour then it earns a bad name for the company. The company’s decision to fire him is right. One shouldn’t do this. Because of such people, the name of others in the same job is maligned.  

Surjit, Delivery Executive, Zomato

Another deliver executive said that they are trained on how to deliver the food.

It was an unfortunate incident. We should be honest while serving the food. We are also trained to deliver the food fresh and safe.

Sarvesh Kumar, Delivery Executive, Zomato

Condemning the incident, Dharmendra, a restaurant manager backed the company’s decision and opined that stricter action should have been taken against the accused. He said:

One should be suspended for doing such a thing. This should never be repeated. This is totally wrong. The company should have been harsher. There should be more security.

Zomato Assures Tamper-proof Packaging

Zomato now says it will ensure tamper-proof packaging and train delivery boys differently as measure to prevent such incidents.

“We take this very seriously and will soon introduce tamper-proof tapes, and other precautionary measures to ensure we add an extra layer of safeguard against such behaviour.”

Zomato