Won’t Shy Away From Duty to Protect Consumers: TRAI on Call Drops

The TRAI said that the matter of call drops is being discussed internally and they are searching for a solution.

No relief for consumers from the menace of call drops. (Photo: Reuters)

• Telecom Regulatory Authority of India (TRAI) said on 18 May that it will not shy away from its duty of protecting consumers.
  
• Amid a huge public outcry over frequent call drops on various mobile networks, TRAI imposed new regulations mandating that mobile providers compensate consumers Rs 1 for every dropped call, subject to a maximum of Rs 3 a day.
  
• The Supreme Court annulled the TRAI’s penalty provision earlier in May, calling it ‘arbitrary, unreasonable and non-transparent’.
  
• The TRAI has maintained that the matter is being discussed internally. The organisation is conducting test drives in several cities of which the results will be published soon.
  

(With PTI inputs)